PRIVACY POLICY OF STATE ENTERPRISE «Document»
Dear Clients and Website Visitors!
State enterprise «Document» (hereinafter — SE «Document») respects the confidential information of any person who has become a visitor to this Web resource.
In the following sections below, we will inform you in detail how «Document» SE processes your personal (personal) data when you use our services, communicate on the pages of the Web resource, use our other services, and when you visit our Web — website pasport.org.ua.
Freedom of choice
SE «Document» is obliged to always keep you informed about its special offers, services, payments, technical measures and promotions that may interest you. However, if you do not want to receive commercial messages from us, you can easily indicate this at any time using one of the many communication channels (e-mail, on the Web resource, contact center: (044) 597- 87−77), and we will make changes as soon as possible according to your decision.
Collection and use of personal data
If you want to use our services, you may be asked to enter personal data with your consent, such as your name, e-mail address. We may also ask you to provide other data that we need to provide services in a manner established by law.
Personal data — information or a set of information about a natural person who is identified or can be specifically identified.
Personal data can be obtained through various channels: for example, verbally at «Document» SE, over the phone through customer service, in writing through order forms, or through electronic forms on the Website.
In addition, we may collect data about the use of our services and traffic on the Website.
The personal data you provide are processed and stored in the Personal Data Database «Clients» (Owner of BPD: SE «Dokument», legal address: Legal address: 04116, Kyiv, Shevchenkivskyi district, Dovnar-Zapolskyi str., building 8 Actual address: 13e, A. Akhmatova str., Kyiv.
Your personal data is used for the purpose of implementing relations in the field of providing information and advisory services regarding the preparation and processing of a package of passport and visa documents, informing clients (by sending paper information materials and/or a letter; using electronic means — SMS, E-mail, and others; etc.) about services provided by the Enterprise, offers, advertising and other promotions in accordance with the requirements of the Civil Code of Ukraine, the Tax Code of Ukraine, the Economic Code of Ukraine, including the Law of Ukraine «On Accounting and Financial Reporting for Ukraine», Law of Ukraine «About advertising», as well as the Charter of SE «Document» and regulatory documents regulating the Enterprise’s activities.
For security purposes, when you visit our Website, our Web server temporarily records the IP address of the requesting computer, as well as the access date, the client’s request file (file name and URL), operating system name, HTTP response code and the website from which you visit us and the number of bytes transferred during the session.
SE «Document» strives to establish close partnership relations with our clients. For this purpose, contests, surveys and other interactive events may be held periodically on the Website. The data collected during such activities are confidential and may be published only with the written permission of the users who provided them.
Also, we consider it necessary to inform you that in accordance with clause 2 of Article 6 of the Law of Ukraine «On the Protection of Personal Data», personal data must be accurate, reliable and updated as necessary. Primary sources of information about a natural person are, in particular, information that a person provides about himself (Article 6 of the Law of Ukraine «On the Protection of Personal Data»). And we believe that you, as a subject of relations (clause 1, article 4 of the Law, in the case of using our services), are aware of the legal consequences (administrative or criminal) for violating the legislation in the field of personal data protection and processing, in particular, for providing false information about myself.
Period of personal data storage
Personal data is stored for 3 years after a person ceases to be a client of «Document» SE. Information about page visits is stored for no more than 12 months.
Our Cookie Policy
In order to improve the quality of our services, we use cookie technology on our Site.
«Cookies» can store a variety of information, including IP addresses, navigation data, server information, data transfer times, user preferences, as well as e-mail addresses, etc. In the «Help» section on the toolbar of most Internet browsers, you can find information on how to prevent your browser from accepting new cookies or how to configure your browser to always reject cookies. If you disable cookies, you may not be able to access important functions or features of our site and your use of the site may be limited. Reference markers used on the site may in some cases be associated with the user’s personal data.
We draw your attention to the fact that «cookies» are text data, a set of characters that is transmitted when requesting the Website, and they cannot perform any actions on their own. In particular, «cookies» cannot be viruses or spyware. Thus, «cookies» can be dangerous only in terms of deanonymization and monitoring of user actions.
The use of cookies helps us maintain some functions, personalize your experience with the site, ensure the safety of the site as a whole, improve, display and analyze the advertisements you see on the site and beyond, as well as conduct research, analysis and improvement of usage practices. our and partner products and services.
In addition to protecting your account from unauthorized access, cookies allow us to track violations of website privacy policies and usage agreements by users or devices. Cookies help us estimate the number and frequency of requests, and identify and block users or devices that attempt to batch download information from our Website.
In some cases, we use service providers to provide certain products and services. When you view, click or otherwise interact with an advertisement or application on or off the Website, our partners use cookies and similar technologies, such as local storage, to provide you with relevant services and advertisements. For example, a partner may use cookies to personalize your experience with its application. Or an advertising partner can use a cookie file to determine the fact of displaying an ad and the user’s reaction to it. Our partners may also use these technologies to share information with DP Document, for example, to transmit data about how their website is used. SE «Dokument» carefully approaches the choice of business partners, cooperating with the best resources of the Ukrainian Internet segment.
We do not use cookies to collect information about your activity on third-party sites in order to show you advertisements. However, we may use anonymous or aggregated data to improve advertising in general and to research, develop or test our new and existing products or services.
Interaction of the Web resource of SE Document
Our site may contain links to sites that are not managed by SE Dokument. Such hyperlinks are provided for informational purposes only. When using such Websites, we recommend that you carefully read their privacy policies.
The secret of telecommunications
Information about traffic and your activity on the Internet is protected in accordance with the law. This means that SE «Dokument» and its employees cannot interfere with the secrecy of telecommunications, which is regulated by the relevant internal orders and instructions.
SE «Dokument» takes, in accordance with the legislation, technical and organizational measures to protect telecommunications networks, technical means of telecommunications, information with limited access about telecommunications networks and information transmitted by such networks.
Phone calls you make to our contact center at (044) 597−87−77 may be recorded for the purpose of improving the quality of services provided by Dokument SE and as evidence in the event of a dispute arising from the performance of contracts.
Ensuring the protection of personal data
To prevent unauthorized access, we maintain physical, electronic and organizational procedures to protect personal data from accidental or unlawful destruction or accidental loss, alteration or unauthorized disclosure or access. We have implemented technical and organizational measures to protect the Personal Data Base.
Our security measures meet modern requirements and are regularly monitored to ensure a consistently high level of personal data protection.
Terms of access and disclosure of personal data
The procedure for access to personal data of third parties is determined by the terms of the consent of the subject of personal data, given to the Owner of personal data for the processing of this data, or in accordance with the requirements of the law.
The subject of personal data has the right to receive any information about himself from any subject of relations related to personal data, subject to the provision of information established by law.
Delaying the access of the subject of personal data to his personal data is not allowed.
Delaying access to personal data of third parties is allowed if the necessary data cannot be provided within thirty calendar days from the date of receipt of the request. At the same time, the total term for solving the issues raised in the appeal cannot exceed forty-five calendar days.
The notice of postponement is brought to the attention of the third party who submitted the request in writing with an explanation of the procedure for appealing such a decision.
The decision to postpone or deny access to personal data may be appealed to the court.
In the case of a request by the subject of personal data regarding personal data, the obligation to prove in court the legality of the denial of access rests with the Owner of personal data to whom the request is submitted.
Personal data may be transferred to law enforcement, judicial bodies and other institutions for the purpose of protecting the foundations of the constitutional order, morality, health, rights and legitimate interests of other persons, ensuring the defense of the country and the security of the state in accordance with the legislation of Ukraine.
Rights of the subject of personal data
- to know the location of the personal data base containing his personal data, its purpose and name, location and/or place of residence (residence) of the owner or manager of personal data or to give appropriate instructions to receive this information to persons. authorized by him, except for cases established by law;
- to receive information about the conditions of providing access to personal data, in particular information about third parties to whom his personal data is transferred;
access your personal data; - to receive no later than thirty calendar days from the date of receipt of the request, except in cases provided by law, an answer on whether his personal data is stored in the relevant personal data base, as well as to receive the contents of his personal data that are stored;
- present a reasoned claim to the owner of personal data with an objection to the processing of his personal data;
- make a reasoned demand for the change or destruction of your personal data by any owner and manager of personal data, if these data are processed illegally or are unreliable;
- to protect your personal data from illegal processing and accidental loss, destruction, damage as a result of their intentional concealment, failure to provide or untimely provision, as well as protection from providing information that is unreliable or disgraces honor, dignity and business reputation. individual ;
- file complaints regarding the processing of your personal data to state authorities and officials whose powers include ensuring the protection of personal data, or to the court;
- apply legal remedies in case of violation of the legislation on the protection of personal data;
- when giving consent, enter a caveat regarding the limitation of the right to process your personal data;
- withdraw consent to the processing of personal data;
- know the mechanism of automatic processing of personal data;
- to protect against an automated decision that has legal consequences for him.
Mykhailo Shcherbak has been identified as the person responsible for the organization of personal data processing at Dokument SE (Owner of BPD). You can contact us by e-mail: [email protected], by phone: (044) 228−88−10.
You have the right to file complaints regarding the processing of your personal data to the State Regulator for Personal Data Protection — the Human Rights Commissioner of the Verkhovna Rada of Ukraine. Contact information: str. Instytutska, 21/8, Kyiv, 01008, tel. hotline: 0 800 501720, official website of the State Regulator — www.ombudsman.gov.ua.
Special remarks about children
Persons under the age of 18 are not allowed to use any services on our site.
SE «Document» advises all parents and guardians to explain to their children that personal data should be placed on the Internet responsibly. SE «Document» will never intentionally collect the data of minors, will not use it, and will not disclose it to a third party without your permission.
Changes
Our Privacy Policy may change from time to time. We will not limit your rights mentioned in this Privacy Policy without your express consent. Any changes to the Privacy Policy will be posted on this page, and in the case of material changes, we will make a more prominent notice (including sending a notification of changes to the Privacy Policy by email — for certain services). Therefore, we recommend that you refer to this privacy policy regularly.
Date last updated: November 12, 2021.